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Maximus (NYSE: MMS) announces that the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services (CMS) has withdrawn their early re-procurement of the Contact Center Operations (CCO) contract for 1-800-MEDICARE and Federal Marketplace services. This decision means Maximus will continue its current contract, which has available option periods until 2031, without having to recompete for the same scope of work. The company currently provides support to more than 75 million eligible Americans who rely on Medicare and the Federal Marketplace.
Maximus (NYSE: MMS) annuncia che il Dipartimento della Salute e dei Servizi Umani degli Stati Uniti, i Centri per Medicare e Medicaid Services (CMS) hanno ritirato la loro richiesta di rifornimento anticipato del contratto per le Operazioni del Centro Contatti (CCO) per 1-800-MEDICARE e i servizi del Federal Marketplace. Questa decisione significa che Maximus continuerà il suo contratto attuale, che prevede opzioni disponibili fino al 2031, senza dover competere nuovamente per lo stesso ambito di lavoro. L’azienda attualmente fornisce supporto a più di 75 milioni di americani idonei che si affidano a Medicare e al Federal Marketplace.
Maximus (NYSE: MMS) anuncia que el Departamento de Salud y Servicios Humanos de EE. UU., los Centros de Servicios de Medicare y Medicaid (CMS) han retirado su re-proceso inicial del contrato de Operaciones del Centro de Contacto (CCO) para 1-800-MEDICARE y los servicios del Mercado Federal. Esta decisión significa que Maximus continuará con su contrato actual, que tiene períodos de opción disponibles hasta 2031, sin necesidad de volver a competir por el mismo alcance de trabajo. La empresa actualmente brinda apoyo a más de 75 millones de estadounidenses elegibles que dependen de Medicare y del Mercado Federal.
Maximus (NYSE: MMS)는 미국 보건복지부, 메디케어 및 메디케이드 서비스 센터(CMS)가 1-800-MEDICARE 및 연방 시장 서비스에 대한 연락 센터 운영(CCO) 계약의 조기 재조달을 철회했다고 발표했습니다. 이 결정은 Maximus가 2031년까지 이용 가능한 옵션 기간이 있는 현재 계약을 계속 진행하며, 동일한 업무 범위에 대해 다시 경쟁할 필요가 없음을 의미합니다. 현재 이 회사는 메디케어와 연방 시장에 의존하는 7500만 명 이상의 적격 미국인에게 지원을 제공합니다.
Maximus (NYSE: MMS) annonce que le Département de la santé et des services sociaux des États-Unis, les centres Medicare et Medicaid Services (CMS) ont retiré leur demande de nouvel appel d’offres anticipé pour le contrat des opérations du centre d’appels (CCO) pour 1-800-MEDICARE et les services du marché fédéral. Cette décision signifie que Maximus poursuivra son contrat en cours, qui a des périodes d’option disponibles jusqu’en 2031, sans avoir à concourir à nouveau pour le même champ de travail. L’entreprise fournit actuellement un soutien à plus de 75 millions d’Américains éligibles qui dépendent de Medicare et du marché fédéral.
Maximus (NYSE: MMS) gibt bekannt, dass das US-Gesundheitsministerium und die Zentren für Medicare & Medicaid Services (CMS) die frühzeitige Neuausschreibung des Vertrags für die Kontaktcenter-Operationen (CCO) für 1-800-MEDICARE und die Dienste des Federal Marketplace zurückgezogen haben. Diese Entscheidung bedeutet, dass Maximus seinen aktuellen Vertrag fortsetzen kann, der bis 2031 verfügbare Optionse Zeiten enthält, ohne erneut um den gleichen Arbeitsumfang konkurrieren zu müssen. Das Unternehmen unterstützt derzeit mehr als 75 Millionen anspruchsberechtigte Amerikaner, die auf Medicare und den Federal Marketplace angewiesen sind.
Positive
- Contract retention secured until 2031 without early re-procurement
- Continued service provision for over 75 million Medicare beneficiaries
- Avoided costly and time-consuming recompetition process
Insights
This development represents a significant positive outcome for Maximus, effectively securing their position as the operator of the important 1-800-MEDICARE and Federal Marketplace contact center operations until 2031. The withdrawal of early re-procurement eliminates a major near-term risk of contract competition and provides clear revenue visibility for the next several years. The contract is strategically important as it serves over 75 million Medicare-eligible Americans.
The continuation of this federal contract strengthens Maximus’s position in the government healthcare services sector. With the current contract retaining its available option periods through 2031, this provides substantial long-term revenue stability. This type of contract typically generates consistent cash flows and maintains high renewal rates, which is particularly valuable in the current economic environment where predictable revenue streams are highly prized by investors.
Process Ends for Early Re-Procurement
TYSONS, Va.–(BUSINESS WIRE)– Maximus (NYSE: MMS) is pleased to announce that the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services (CMS) has withdrawn their early re-procurement of the Contact Center Operations (CCO) 1-800-MEDICARE and Federal Marketplace contract. The early re-procurement of the contract would have otherwise caused Maximus to recompete for the same scope of work it currently performs under its contract today. The current contract retains its available option periods until 2031.
“We are pleased with this outcome and appreciate the opportunity to continue supporting HHS and CMS in their vital missions and look forward to delivering innovative, high-quality, and reliable solutions that benefit the American public. Maximus employees have consistently demonstrated their ability to successfully manage this critical program providing essential support to more than 75 million eligible Americans who rely on Medicare and the Federal Marketplace,” stated Bruce Caswell, President and CEO, Maximus.
Note: This press release provides clarified information to a version issued earlier today.
About Maximus
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs. For more information, visit maximus.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241126626604/en/
Investor Relations
James Francis
Jessica Batt
Media & Public Relations
Eileen Cassidy Rivera
Source: Maximus
FAQ
What happened to Maximus (MMS) Medicare contact center contract in 2024?
CMS withdrew the early re-procurement of the Contact Center Operations contract, allowing Maximus to continue its current contract with available option periods until 2031 without recompeting.
How long will Maximus (MMS) retain the CMS contact center contract?
The contract retains its available option periods until 2031.
How many Americans does Maximus (MMS) support through its CMS contract?
Maximus provides support to more than 75 million eligible Americans who rely on Medicare and the Federal Marketplace.
